You are entering into this agreement with:

NEXTSHOPPER Limited (“we”, “us”); NEXTSHOPPER is a company registered in England and Wales, with registered addresses and HQs at 124-128 City Road, London EC1V 2NX. Our company number is 16137438

When you place an order on www.clothing.nextshopper.org or our apps, the seller is clothing.NEXTSHOPPER.org Limited, UNLESS the product is identified as being sold by NEXTSHOPPER Brand Partners (each a “NEXTSHOPPER Brand Partner”) under the NEXTSHOPPER Fulfils Service. Where this is the case, the product will be stated to be:

“Sold by [NEXTSHOPPER Brand Partner] and shipped by NEXTSHOPPER”. When the seller is NEXTSHOPPER.org Limited, your sales contract is with NEXTSHOPPER.org Limited. When the seller is a NEXTSHOPPER Brand Partner, you enter into a contract to buy products with the respective NEXTSHOPPER Brand Partner and a contract with NEXTSHOPPER Payments to pay for those products in the way described below.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

We do carry out spot checks on our website to ensure that all products are compliant. If you notice something that doesn’t look right, please use the “Report a Legal Concern” button on the relevant product page.

We and NEXTSHOPPER Payments keep these terms and Help pages updated and we and NEXTSHOPPER Payments amend them every so often, so remember to check back in before you shop, as the latest set will apply.

Legal Right of Cancellation Within 14 Days

You may cancel your order within 14 days of receiving it by filling in the cancellation form. Please send it back to us by e-mail at cancellations@nextshopper.org and return the products to us. You have 14 days (starting from the working day following receipt of your order) to cancel your order contract with NEXTSHOPPER so that we can offer you a full refund of the items purchased as well as the cost of delivery (in case you have paid for it).

If you have paid a delivery fee and you return your entire order in accordance with our Returns Policy, we will refund the cost of a Standard delivery to your country, even if you have chosen a faster delivery. For example, if you paid €10 for 24H delivery but the cost of a Standard delivery is €3, then we will refund €3. If you only return part of your order to us, you will not receive a refund of any delivery costs. In the event that you return an item that is incorrect or faulty, we will refund you the full cost of delivery and the returns charges paid by you.

If you have already received your order, you will need to return the items you wish to cancel to us. Once you have informed us of your intention to cancel the order, we will explain the procedure to follow.

To shop with us or receive services from NEXTSHOPPER Payments, you need to:

• be at least 16 years old;
• have a credit or debit card that we and NEXTSHOPPER Payments accept (see bottom of the page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g., it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

You can only place an order for a NEXTSHOPPER Brand Partner product if you are a consumer. We are unable to sell NEXTSHOPPER Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any NEXTSHOPPER Brand Partner orders).

Where you are buying a product directly from us, you will use your card to pay us directly for the product.

Where you are buying a product from a NEXTSHOPPER Brand Partner, you will be paying NEXTSHOPPER Payments to load a credit of an equal amount to an account with NEXTSHOPPER Payments, and then spending that credit to pay the NEXTSHOPPER Brand Partner. In order to do this, you need to access NEXTSHOPPER Payments service by logging in via your NEXTSHOPPER account in the usual way, selecting the product you wish to buy from the NEXTSHOPPER Brand Partner, and then pressing the “Place Order” button. By pressing that button, you will be both (1) authorising NEXTSHOPPER Payments to take a payment from your card to pay NEXTSHOPPER Payments for a credit to your NEXTSHOPPER Payments account; and (2) instructing NEXTSHOPPER Payments that you wish to spend the credit to pay the NEXTSHOPPER Brand Partner. You can only instruct NEXTSHOPPER Payments to use credits to pay NEXTSHOPPER Brand Partners.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We or (if you’re buying from a NEXTSHOPPER Brand Partner) NEXTSHOPPER Payments then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.

We accept payments through various gateways, including Stripe and PayPal.

We only accept your order once payment has been approved and we or NEXTSHOPPER Payments have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and whether you purchased from a NEXTSHOPPER Brand Partner (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain NEXTSHOPPER property or the property of the relevant NEXTSHOPPER Brand Partner until full payment of the purchase price is received by either us or NEXTSHOPPER Payments, as the case may be.

Very occasionally, we or NEXTSHOPPER Payments may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.

You can end this agreement with NEXTSHOPPER Payments at any time by ceasing to use the NEXTSHOPPER Fulfils service to purchase Brand Partner products, but if you do, you won’t be able to pay for NEXTSHOPPER Brand Partner products. You can’t cancel any payments that you’ve already made through NEXTSHOPPER Payments.

Products sold by NEXTSHOPPER Brand Partners are excluded from affiliate cashback reward schemes. You therefore won’t receive cashback on any order made with a NEXTSHOPPER Brand Partner.

The delayed payment services we offer, such as Klarna, are not always available to select. We may determine not to offer delayed payment services based on conditions of use, such as shopping history or suspected misuse. To continue with your order you will need to select one of our other payment types at checkout.

There’s a lot going on here at NEXTSHOPPER HQ and from time to time our busy NEXTSHOPPERS may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Personalisation

We may personalise your user experience on our Apps and Website (including for example, by recommending, prioritising or deprioritising the display of certain products or categories of products) by taking into account your browsing and shopping history including your rate of returns and number and value of orders, as well as other factors. For more detail, please see this page.