Returning NEXTSHOPPER Brand Partner items is easy!

If you purchased an item sold and shipped by an NEXTSHOPPER Brand Partner, just remember to send it back directly to the brand. They can’t be returned to the store if they have one. Also, returning them to NEXTSHOPPER will cause delays with your refund.

You won’t be able to track your return – we’ll let you know once it’s been processed.

Some Brand Partners may include a pre-printed returns label or a delivery note inside your parcel – just follow the instructions provided. If you can’t locate the returns label, don’t worry! You can generate a new one using the links provided by our Brand Partners below:

• adidas
• Ann Summers
• Aria Cove
• Barney’s Originals
• Berghaus
• Cabin Max
• Camper
• Closet London
• Cotton:on (use ‘Cotton on uk’ in the search box)
• Criminal Damage
• DIA Studios
• Dream But Do Not Sleep
• Dune London
• Dyson
• Gardiner Bros
• HERA
• Intimates Lingerie (add -ITL- after your NEXTSHOPPER order number)
• In The Style (use delivery note number when creating your return)
• Kacoo Retail Ltd
• Kickers
• LUSH
• Messina Hembry Clothing
• Mirza (UK) Limited
• Omnes (enter ‘Omnes’ in the search box)
• Planks
• Plaza (add -TIG-A after your NEXTSHOPPER order number)
• PRNT (use ‘PRNT’ in the search box)
• Puma
• Regatta Dare2B (add -REG-A after your NEXTSHOPPER order number)
• Remass
• River Island (add -RVI-A after your NEXTSHOPPER order number)
• Skinnydip
• South Beach/Continental Textiles
• Speedo
• Sunde
• Time Products
• Vesper

If you’d like to return an item from one of our other Brand Partners, please get in contact with our Customer Care team to get a new returns label. For orders sold and shipped by an NEXTSHOPPER Brand Partner, please note the returns policy is at the brands’ discretion.

If you purchased an item sold by an NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER, all NEXTSHOPPER returns options will apply to it as well. Find out more about how to create a return here. These items can be returned with any other NEXTSHOPPER item. Returns of orders sold by NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER are subject to the NEXTSHOPPER Returns Policy.

Please note, returns of items sold by an NEXTSHOPPER Brand Partner are FREE. The returns fee (if there’s any) will still apply to any other item sold on our site.

Returns can take up to 10 calendar days to be received and processed. Please note: The returns process with some brands may take up to 15 calendar days. The returns timeframe will be included in your delivery note. Make sure you get proof of postage and keep hold of it, in case we need to see it later.

If you’re unsure if your NEXTSHOPPER Brand Partner item was shipped by NEXTSHOPPER or a Brand Partner directly, you’ll find this info in your order confirmation email (look out for ‘Shipped by: XXX’).

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.