The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advises that you have fourteen calendar days to cancel the contract for your order with us. Where you do so and comply with the other requirements set out below, we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you’ve paid for shipping. Please note that all returns have to comply with our Fair Use Policy – follow this link for more info.

• The fourteen calendar days start from the day after you receive your order.
• You need to cancel your entire order. If you’ve paid for delivery we’ll refund the cost of Standard Delivery to your country even if you’ve used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £3 then we will refund you £3. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won’t be refunded.
• You should complete the normal returns process within the above timeframe, electing to return all of the items from your order. You may also use the Withdrawal Form attachment and send it back to us. You’ll find details on how to send this back to us on the Withdrawal Form.
• If you have already received your order, you will need to return to us the items from your order that you wish to cancel as per our normal returns process. Where you have completed the Withdrawal Form, we will write and let you know how to do this.
• The items you return must be unworn and in their original condition and will be inspected once we have received them.
• We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.