Delivery
Our Click & Collect service allows you to have your order delivered to a selected store, giving you the choice to collect your order at your convenience.
The basics
Choose between Standard and Next Day Delivery:
- Standard Delivery – within 3 working days* (Monday – Sunday). Delivery costs just £4.50 or is FREE for orders over £40.00. Read more about Standard Delivery here.
- Next Day Delivery – delivery on the following day* (Monday-Sunday). Delivery costs £5.95. Read more about Next Day Delivery here.
FYI, with NEXTSHOPPER Premier, you’ll receive free Next Day Delivery for a whole year for only £9.95 when you spend a minimum of £15 (post-discount). Sign up to NEXTSHOPPER Premier here.
Delivery services
We offer 5 different Click & Collect services, and you’ll be able to select your preferred store or collection point at checkout.
Royal Mail
- You’ll need your collection confirmation message and your ID to pick up your parcel. Acceptable ID options include your credit/debit card, bank or building society cheque/savings book, valid passport, driving licence, NHS medical card, or Photo ID card (foreign national, military, police warrant, Royal Mail employee, NHS, or senior citizen bus pass).
- Orders are held at the collection point for 18 days from the day they arrive before being returned to NEXTSHOPPER.
- Find your nearest Royal Mail location here.
ASDA ToYou
- You’ll need your collection confirmation message or NEXTSHOPPER order number and photo ID when you collect your order from the store.
- Orders are held at the collection point for 10 days from the day they arrive before being returned to NEXTSHOPPER.
- Find your nearest ASDA toyou location here.
DPD Pickup
- You’ll need to present photo ID and your DPD pick-up pass code, which will be sent to you by email or SMS once your order is ready for collection.
- Orders are held at the collection point for 10 days from the day they arrive before being returned to NEXTSHOPPER.
- Find your nearest DPD Pickup point here.
EVRi ParcelShop/Locker
- Customers will receive a collection code once their order has been delivered – you’ll need it to pick up your parcel.
- Orders are held at the collection point for 10 days or 3 days for collection from a locker, from the day they arrive before being returned to NEXTSHOPPER.
- Find your nearest EVRi ParcelShop/Locker here.
InPost
- You’ll receive an email and/or a text message with a 6-digit pick-up code – you’ll need to take that with you when collecting your parcel.
- Orders are held at the collection point for 72 hours before being returned to NEXTSHOPPER.
- Find your nearest InPost pick-up location here.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
Delivery is on a selected date*. You can choose a delivery day of your choice, up to 10 days in advance.
What are the basics?
Delivery is Monday to Sunday (excluding Public Holidays) and costs just £5.95. To receive free Nominated Day Delivery all year round for £9.95 when you spend a minimum of £15 (post-discount), why not check out our NEXTSHOPPER Premier subscription here.
For customers in Northern Ireland (BT postcode), Nominated Day Delivery is available for delivery days between Monday – Saturday.
For customers in the Channels Islands (GY & JE postcodes), Nominated Day Delivery is available for delivery days between Tuesday – Friday. Parcel Locker delivery is possible for Jersey (JE) postcodes.
Nominated Day Delivery is not available to a small number of postcodes:
AB31-56, BF (All), HS (All), IM (All), IV (All), KA27-28, KW (All), PA20-80, PH15-50, TR21-25, ZE (All).
What happens on the day of delivery?
Delivery is fully tracked, and delivery notifications via SMS and email are provided by our delivery partner.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order through ‘My Account’.
Depending on your postcode, you’ll be presented with additional in-flight delivery options including:
- A 1-hour delivery window (not for Northern Ireland or the Channel Islands)
- Changing your delivery date
- Requesting leave with neighbour or in a safe place
- Requesting collection from a Pickup shop.
‘Follow My Parcel’ GPS tracking is provided, so you’ll know exactly when to expect your delivery.
A signature may be required on receipt. If you’re not available to take delivery of your parcel, our delivery partner will leave a calling card.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Our Evening Next Day Delivery service makes it easier than ever to be home in time to get your parcel!
What are the basics?
- Evening Next Day Delivery costs just £7.95.
- Place your order before midnight (Monday-Sunday) to receive it the following evening.
- Delivery will be the next evening between 6pm-10pm* (Monday-Sunday).
- Delivery is excluded on Christmas Day.
Evening Next Day Delivery is not available to a small number of postcodes:
AB (all), BF (all), BT (all), CA18-CA28, DG (all), EX31-39, GY (all), HS (all), IM (all), IV (all), JE (all), KA14, KA27-28, KW (all), LA11-LA21, LL (all) PA20-80, PH5-9, PH15-26, PH30-PH50, PO30-41, SA35-48, SA61-66, SA73, SY19-25 TR21-25, ZE (all).
Please make sure someone’s available to accept and sign for the parcel. If the delivery fails, it will automatically be reattempted the following evening, and our delivery partner will leave a calling card (digital calling card via email if delivered by EVRi). After two failed delivery attempts, your order will be returned to NEXTSHOPPER.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Our NEXTSHOPPER Instant Delivery service is there for you when you want to get your order ASAP.
What are the basics?
- NEXTSHOPPER Instant costs £7.95 (and is excluded from NEXTSHOPPER Premier).
- NEXTSHOPPER Instant Evening Delivery: Place your order up until 12:00 noon (Monday-Sunday) for delivery on the same day between 6pm and 10pm*.
- NEXTSHOPPER Instant AM: Place your order up until 9pm (Monday-Friday and Sunday) or up until 8pm (Saturday) for delivery the next morning* (until 12:00 noon).
Please note: this excludes bank holidays. Orders placed after the above delivery cut-off times may take an extra working day to arrive (your estimated delivery date will be shown at checkout).
NEXTSHOPPER Instant Delivery is unavailable to a small number of postcodes:
AB (all), BF (all), DD1-9, FK17-21, G83-90, GY (all), HS (all), IM (all), IV (all), JE (all), KA27-28, KW (all), KY6-8, KY10, KY14, KY16, PA20-38, PA41-49, PA60-78, PA80, PH (all), PO30-41, TR (all), ZE (all).
Additionally, NEXTSHOPPER Instant AM is unavailable to all postcodes in Scotland.
A signature will be required on delivery, so please make sure someone’s there to sign for the parcel. If the delivery is unsuccessful, the driver may contact you. The carrier will usually reattempt delivery on the following day between 6pm and 10pm. After the second unsuccessful delivery attempt, your order will be returned to NEXTSHOPPER.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
At just £4.50, our Standard Delivery service gives customers quick and efficient delivery that doesn’t break the bank – and if you’re spending over £40.00, delivery is FREE!
The Basics
- Delivery is within 3 working days* of your order being placed.
- Delivery is Monday to Friday, and Saturday (excluding Public Holidays).
- BFPO delivery is available on Standard Delivery. Find more info on deliveries to BFPO addresses here.
- Click & Collect delivery is also available on Standard Delivery. Find more about Click & Collect services here.
Remember: delivery times may vary depending on which warehouse your items are shipped from. Warehouse locations will be shown on the product page.
For the following postcodes, the standard delivery timeframe is 5 working days* (you’ll see the correct estimated delivery date at checkout):
BT, GY, HS, IM, JE, KW and ZE.
Orders being sent to the following postcodes may be delivered by an electric delivery van:
E1-E3, EC1-4, SE1, SE11, SW1, W1, WC1, WC2, E8, E9, E14, N1 and NW1.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Can you deliver to a work address?
Yes! We can deliver to your permanent residential address or your place of employment – just make sure someone will be there to take receipt of the goods as the courier will deliver to the place, not the person. It’s also a good idea to add your company name to help the driver find your workplace easily.
Can you deliver to a BFPO address?
Yes, we now offer delivery to BFPO addresses on our UK Standard Delivery service.
To have your order delivered to a BFPO address, the delivery postcode will need to be in one of the following formats:
BF
HA4 6DQ
Your tracking will only update as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you’ll need to contact the BFPO for any further delivery updates.
Can you deliver to a PO box?
No. We’re unable to deliver to PO Box addresses in the UK.
How does your UK Next Day Delivery service work?
For just £5.95, you can get your order delivered the very next day! And with an NEXTSHOPPER Premier subscription, you’ll receive free Next Day Delivery* all year round for £9.95 when you spend a minimum of £15 (post-discount) – read more about NEXTSHOPPER Premier here.
What are the basics?
- Place an order before specific cut-off times to receive it on our Next Day Delivery option. You’ll see the correct expected delivery date at checkout.
- Next Day Delivery is Monday to Sunday (excluding Public Holidays). Next Day Delivery is not available to: AB31-56, BF (all), HS (all), IM (all), IV (all), KA27-28, KW (all), PA20-80, PH15-50, TR21-25, ZE (all).
- Next Day (OA) Delivery for Northern Ireland, Isle of Wight, and outer areas is Monday to Saturday. Next Day (OA) Delivery covers the following postcodes: AB23, AB30, AB39, BH23, BN1, BT, CA, CA6, CA8, DD2, DD9, DG, DG13, DG8, DG9, DL, EH, EH36, EH41, EH42, EX15-EX17, EX5, FK8, FK9, IP11, KA, KA5, LA, LA10, LD, LL, LL35-LL44, ML11-ML12, NE48, NE66-NE71, PA3, PH9-PH12, PL, PO30-PO41, SA14, SY, SY19-SY22, TA21-TA22, TA4, TD2-TD15, TR, YO22.
Some hazardous items, such as liquids and aerosols, can’t be shipped to Northern Ireland on this service – Standard Delivery will need to be selected at the checkout. - If you’re ordering with Click & Collect, delivery will be the following day (Monday-Sunday). Find out more about Click & Collect here.
- Your parcel might be delivered by an electric van in certain areas of London.
If part of your order is shipped from NEXTSHOPPER EU or NEXTSHOPPER US, this part of your order will be delivered by Standard Delivery – you’ll see a message about this at the checkout.
Sometimes we may switch it off during busy periods – when that happens, choose ‘Fastest Delivery’ at the checkout as the quickest option.
Ordering to the Channel Islands?
Our Next Day Delivery service is unavailable to all Guernsey and Jersey postcodes.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Sign up to our NEXTSHOPPER Premier service to get free delivery for a whole year! For just £9.95, you can get free Next Day Delivery and Nominated Day Delivery* for orders over £15 (post-discount), and free Standard delivery on all orders with no minimum spend.
How do I sign up to NEXTSHOPPER Premier?
To sign up to NEXTSHOPPER Premier,
- log in to ‘My Account’ and purchase it in the ‘NEXTSHOPPER Premier’ tab, or
- add NEXTSHOPPER Premier to your bag at the checkout, or
- purchase NEXTSHOPPER Premier here.
If you agreed to automatically renew your subscription when you signed up, we will take payment at the end of your subscription period – this way you won’t lose out on any of the benefits!
NEXTSHOPPER Premier is valid on the order you purchase it on and can take up to 1 hour to be activated against your account. You’ll receive an email once it’s active.
Things to keep in mind
Certain brands may be subject to additional delivery instructions depending on which warehouse they’re shipped from, so bear this in mind when ordering your items! Here’s why certain products are shipped from different warehouses.
If part of your order is shipped from NEXTSHOPPER EU or NEXTSHOPPER US, this part of your order will be delivered by Standard Delivery free of charge.
If you place multiple orders on the same day using an NEXTSHOPPER Premier subscription, your orders may be shipped in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.
Postcode exclusions
Next Day Delivery and Nominated Delivery are not available for the Channel Islands or these postcodes: AB31-56, BF (all), FK 17-21, HS (all), IM (all), IV (all), KA27-28, KW (all), PA20-80, PH15-50, TR21-25, ZE (all). Standard Delivery is still available with no minimum spend!
See checkout for estimated delivery times based on the delivery address.
Can I cancel my NEXTSHOPPER Premier subscription?
If you haven’t made any eligible purchases with your NEXTSHOPPER Premier subscription, you can cancel it within 1 calendar month. To do this, please get in touch with our Customer Care team.
If you’ve had NEXTSHOPPER Premier for longer than that, as per the Ts&Cs of the service we won’t be able to offer you a refund.
If you’d like to cancel your NEXTSHOPPER Premier Auto-Renewal only, you can do that at any time, just follow these steps:
- go to ‘My Account’.
- select ‘Manage Subscription’.
- then, select ‘Cancel plan’.
- If you’d like to opt back in, please press ‘Renew plan’.
The legal stuff
NEXTSHOPPER Premier is for personal use only. You can order as many times as you want, but it’s subject to a fair use policy – just to make sure people aren’t taking advantage of this great proposition, which may include making excessive use of, or placing unusual burdens on, the service (e.g., ordering and/or returning items beyond what would reasonably be expected of someone using the service for personal use).
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
We want to offer the best product range to all our customers, so some of the items you see might be stocked in different warehouses.
We have different warehouses in UK, Europe, and North America; you’ll see the warehouse information on the product page and at checkout, so you’ll know exactly where your items are coming from and when to expect them.
If some of your items are being shipped from another warehouse, usual delivery options (including Click & Collect) may not be available. You’ll see the available delivery methods at the checkout.
If some of your items are being shipped from another warehouse, you’ll see a separate tracking number in ‘My Account’ to follow the progress of your parcel.
Don’t worry, no matter which warehouse your items are coming from, there’ll be no additional customs or tax charges.
1. Track your order
Go to ‘My Orders‘ and select the order you want to track.
Select the ‘Track Parcel’ button to track your parcel.
2. Check the estimated delivery date
You’ll find this date in your Order Confirmation email and in ‘My Orders‘.
Remember, this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.* To see the progress of your order, check your tracking.
If the tracking doesn’t show any updates or is blank, don’t worry! Please wait until your estimated delivery date. There may be a delay with your tracking being updated, but it should update soon.
3. I’m still waiting for my order
Waited until your estimated delivery date? Please wait a few extra days for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you. Make sure you check your tracking link for the latest updates.
Just one more thing…
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Find all international delivery information here. Simply select the relevant country in the drop down list and you’ll be presented with the different delivery methods available and costs.
What are the basics?
Standard and Express delivery services are available for most of the countries that we ship to. Once you’ve entered your delivery address, you’ll be able to see the available delivery services.*
In some countries, Nominated Day delivery is also available. If this service is available in your country, it’ll show as an option at checkout.
Your order will be sent out via the most suitable carrier, dependent on size and weight.
How much does delivery cost?
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Can I track my order?
Tracking is available on some Standard Delivery services and on all Express Delivery services. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
When will my order be delivered?
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
If you’re not in at the time of delivery and the carrier takes your parcel to the nearest parcel shop or pick up location, please note it may be anywhere within 3km of your chosen delivery address.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
For more information on customs charges, please click here.
For more information on delivery to a PO box, please click here.
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Just one more thing….
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil, India, Israel, New Zealand, Malaysia, Indonesia and Thailand on our Standard Delivery service, as well as orders to Saudi Arabia that are over 1000 SAR.
NEXTSHOPPER has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. If you don’t agree with duty charges presented to you, please contact the carrier.
It might be a good idea to contact your local customs office for current charges before you order so you are not surprised by charges you were not expecting.
NEXTSHOPPER is not able to pay these charges for you or refund any of these charges.
Please click below for more information on how customs charges are applied for the following countries:
Brazil customs information
India customs information
Israel customs information
New Zealand customs information
Malaysia customs information
Indonesia customs information
Thailand customs information
Ordering to Saudi Arabia?
Your order will be held in the UK pending duty and tax payment before it’s shipped to Saudi Arabia. You’ll receive an SMS or email from our delivery partner for ID purposes and with the details of the charges and how to pay. You’ll have 7 days to pay the charges, otherwise your order will be returned to our warehouse for a refund.
Shipping to New Zealand is available on our Standard Delivery service.
• Your order will arrive within 8 working days* and will be shipped by Courier Post.
• Delivery is available Monday – Friday (excluding weekends and public holidays).
• Standard Delivery costs NZD $25.98 or is free for orders over NZD $110.00.
• If your order has been shipped with a trackable service, we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be directed to the carrier tracking page.
• Dependant on the Delivery Partner, you might be presented with shipping options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you’re on holiday).
Want to find out more information on customs charges?
Click here to find out more information on custom charges.
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Delivery to Singapore is available on our Standard, Click & Collect and Express Delivery services.
How does Standard Delivery work?
• It takes 6 working days* and costs SGD $13.00 or is free for orders over SGD $111.20.
• Delivery is available Monday – Friday (excluding weekends and public holidays).
• If your order has been sent with a trackable service, we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be redirected to the carrier tracking page.
• Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you’re on holiday).
How does Standard Click & Collect Delivery work?
• It takes 6 working days* and costs SGD $13.00 or is free for orders over SGD $90.
• You’ll be able to choose your preferred collection point at checkout.
• Once your parcel reaches the chosen collection point, our delivery partner will send you an email to let you know – make sure to have that on hand when picking up your parcel.
• Your order will be held at the collection point for up to 10 days, after that it’ll be returned to NEXTSHOPPER.
How does Express Delivery work?
• It takes 2 working days* and costs SGD $46.00.
• Delivery is available Monday – Saturday (excluding public holidays).
• We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be directed to the carrier tracking page.
• Once the parcel has reached the destination country, the Delivery Partner will attempt to contact you to confirm delivery or leave safe.
• The Delivery Partner will attempt delivery twice. Orders can be left in a safe place if you request of the carrier has been unable to contact you.
• If the parcel is unable to be delivered, the order will be sent to the nearest SF Express store store be collected. You’ll need to show valid proof of ID or text message from SF Express with the tracking number to pick up your parcel.
• If the parcel isn’t collected from the SF Express store after 5 days, it’ll be returned to NEXTSHOPPER.
Click here to find out more information on customs.
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Delivery to Israel is available on our Standard Delivery service.
Ordering on Standard delivery?
Standard delivery costs 50.01 ILS or is free for orders over 200 ILS. Dependant on your chosen or allocated Delivery Partner, your order may be delivered to a collection point close to your chosen delivery address or a locker box instead of the selected delivery address at checkout or in your order confirmation email.
If your order is delivered to your home address and you’re not available at the time of delivery, the parcel will be taken back to the local depot and you’ll be notified via SMS and email to arrange a second delivery attempt. If no contact is made, the Delivery Partner will attempt delivery on day 2 and day 4.
If your order is delivered to a collection point, the Delivery Partner will email the collection point details to you once your order has arrived in Israel. You’ll have 3 business days to collect your parcel from the collection point before it’s returned to our warehouse. If your chosen delivery address is not within 3km of a collection point, the Delivery Partner will attempt delivery to the delivery address selected at checkout.
If your order is delivered to a locker box you’ll receive the locker box code via email or SMS. You may also have an option to redirect your order to your home delivery address, if this is available, you’ll be notified via email or SMS.
If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
Is your order over $75 USD?
If yes, you’ll be required to present a valid proof of ID (valid passport, driving license, cheque guarantee, credit/debit card, bank/building society book) for customs clearance. IDs will not be accepted if the recipient is under 18 years of age. If the recipient of the parcel is under 18 years of age, the account holder will be required to submit their ID.
For more information on delivery timeframes to Israel, follow this link.
Click here for more information on how customs work for parcels being sent to Israel.
Want to cancel your order?
There are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen:
Standard – Israel Post – 15 minutes after completing your order.
Standard – GAASH – Epost – 15 minutes after completing your order.
Standard – Don’t mind, I’ll let NEXTSHOPPER decide – 60 minutes after completing your order.
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Just one more thing….
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
If you’re placing an order for delivery to New Zealand and you’re requested to pay customs, you will be contacted directly.
How much will I need to pay for customs?
GST is included in our prices for customers in New Zealand effective 1 December 2019.
The Goods and Service Tax legislation was implemented from 1 December 2019, which means that international orders under NZ$1000 will also now be taxable at 15%.
Where you order goods to the value of NZ$1,000 or more, including where you place multiple orders that are dispatched simultaneously and arrive in New Zealand at or around the same time, you may be liable to pay customs and import tax.
We cover GST on all orders to New Zealand. This should be managed automatically but if you are charged, please keep proof of payment and get in touch with our Customer Care team to arrange a refund of these charges.
Business customers requiring an invoice should contact our Customer Care team with their GST number.
To avoid any unexpected charges, we’d suggest using New Zealand Customs’ online duty estimator here before placing your order.
How long do I have to pay the customs charges?
You’ll be notified of any charges due on your parcel and you’ll have 90 days to make the payment. You’ll be sent a bank transfer slip which will allow you to pay any charges due either using online banking or over the counter at your local bank.
As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
If payment has not been received after 90 days, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our UK warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
Delivery to Hong Kong is available on our Standard, Standard Click & Collect, and Express Delivery services.
How does Standard and Standard Click & Collect Delivery work?
• Your order will arrive within 5 working days and delivery is available Monday – Saturday (excluding public holidays).
• Standard Delivery costs HKD $90 or is free for orders over HDK $650.
• If your order has been sent with a trackable service, you’ll receive SMS notifications on the status of your order once it’s been shipped from our warehouse and you’ll be able to follow the journey of your parcel. You can also track your order by logging into ‘My Account’ and viewing your most recent orders.
• Get your order delivered to your address with Standard Delivery or to a collection point with Standard Click & Collect.
• Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you’re on holiday).
How does Express Delivery work?
• Your order will arrive within 3 working days* and delivery is available Monday – Saturday (excluding public holidays).
• Express Delivery costs HKD $350.
• We’ll email you a link to your tracking information once your parcel has been been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders.
• Once the parcel has reached the destination country, the Delivery Partner will attempt to contact you to confirm delivery or leave the parcel in a safe location.
• The Delivery Partner will attempt delivery twice and orders will be safe only if you request it.
• If the parcel is unable to be delivered, the order will be sent to the nearest SF Express store to be collected. You’ll need to show valid proof of ID or the text message from SF Express with the tracking link to pick the parcel up.
• If the parcel isn’t collected from the SF Express store after 10 days, it’ll be returned to NEXTSHOPPER.
To find out more information on customs and import charges, click here.
Just one more thing….
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
If your order is being delivered to Qatar, a valid proof of ID will be required at the time of delivery to confirm your identity.
If your order is being delivered to Israel and is over $75 USD, you’ll also be required to present a valid proof of ID at the time of delivery.
You can use the following as a valid proof of ID:
Valid passport
Driving license
Cheque guarantee
Credit/Debit card
Bank/Building society book
On some occasions, you may be contacted before your parcel arrives in your destination country and asked for your ID number in order for your parcel to clear customs. To find out more information on customs and import charges, click here.
If your order has been sent with a trackable service, you can keep an eye on the tracking by following the link provided to you in your shipping confirmation email.
Yes. We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Is your place of employment at a PO Box address?
For your security, we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted, our carrier will leave a card or send you an email notification advising how to arrange a redelivery or where you can pick up your parcel.
While changing the delivery address isn’t possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location – these will differ depending on the delivery partner.
You can check and arrange for the available alternative delivery options using the link in the delivery update email you’ll receive from our delivery partner, or using the tracking number and the delivery partner’s website or app.
We’re able to deliver to a PO Box in most countries if you select our Standard Delivery service. We cannot deliver to a PO Box if you select any other delivery option. We’re unable to deliver to PO Box addresses in the following countries:
Belgium
France
Germany
Italy
Luxembourg
New Zealand
Spain
UK
We can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods. It’s also a good idea to add your company name to the parcel too as it’ll help the driver find you easily.
We now offer delivery to BFPO addresses on our standard delivery service.
To have your order delivered to a BFPO address, the delivery postcode will need to be in one of the following formats:
BFPO
BF
HA4 6DQ
Please note that your tracking will only update as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you’ll need to contact the BFPO for any further delivery updates.
If you’re placing an order for delivery to Malaysia using our Standard Delivery service, you’ll be contacted by SMS or email by our carrier regarding ID and import clearance charges before the parcel is shipped to Malaysia.
How much will I need to pay for customs?
As customs charges vary widely from country to country we’re not able to predict what these charges will be. To help avoid being surprised by any unexpected charges, we’d suggest contacting your local customs office before placing your order.
You’ll be notified of any charges due on your parcel and you’ll have 7 days to make the payment. You’ll receive an email with a secure link to pay via credit card.
As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
What happens if I don’t pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to ASOS and we’ll issue a refund for your items once it arrives back at our warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
If you’re placing an order for delivery to Israel using our Standard Delivery service, you’ll be contacted by SMS or email by our carrier regarding ID and import clearance charges before they ship your parcel to Israel. For orders over £50, you can use the promo code IL18 for 18% off your order.
We cannot predict what these charges will be so we’d recommend contacting your local customs office for the latest charges before ordering.
NEXTSHOPPER is not able to pay these charges for you or refund any of these charges.
If your order is over $75 USD, you’ll be required to present a valid proof of ID (valid passport, driving license, cheque guarantee, credit/debit card, bank/building society book) for customs clearance. ID’s will not be accepted if the recipient is under 18 years of age. If the recipient of the parcel is under 18 years of age, the account holder will be required to submit their ID.
Once you’re notified of any charges due on your parcel you’ll need to make the payment. You’ll receive an email with a secure link to pay via credit card.
What happens once I’ve paid the charges?
As soon as payment has been received by the carrier, your parcel will be released and shipped to the delivery address you selected at the checkout or the nearest collection point/parcel locker.
In the event that you don’t agree with duty charges presented to you, please contact the carrier.
If payment has not been received, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
If you’re placing an order for delivery to Indonesia using our Standard Delivery service, you’ll be contacted by SMS or Email to notify you of any customs charges, before the parcel is shipped to Indonesia.
How much will I need to pay for customs?
• Our carrier will be notified of the amount that’s due once they’ve received the parcel. As customs charges vary widely from country to country we’re not able to predict what these charges will be.
• To help avoid being surprised by any unexpected charges, we’d suggest contacting your local customs office before placing your order.
• You’ll be notified of any charges due on your parcel and you’ll have 7 days to make the payment. You’ll receive an email with a secure link to pay via credit card.
• As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
What happens if I don’t pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our UK warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
If you’re placing an order for delivery to Thailand using our Standard Delivery service, you’ll be contacted by SMS or email by our carrier regarding ID and import clearance charges before the parcel is shipped to Thailand.
How much will I need to pay for customs?
• Our carrier will be notified of the amount that’s due once they’ve received the parcel. As customs charges vary widely from country to country we’re not able to predict what these charges will be.
• To help avoid being surprised by any unexpected charges, we’d suggest contacting your local customs office before placing your order.
• You’ll be notified of any charges due on your parcel and you’ll have 7 days to make the payment. You’ll receive an email with a secure link to pay via credit card.
• As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
What happens if I don’t pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our UK warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
If you’re placing an order for delivery to Brazil using our Standard Delivery service, you’ll be notified of any customs charges before the parcel is shipped to Brazil.
How much will I need to pay for customs?
• Our carrier will be notified of the amount that’s due once they’ve received the parcel. As customs charges vary widely from country to country we’re not able to predict what these charges will be.
• To help avoid being surprised by any unexpected charges, we’d suggest contacting your local customs office before placing your order.
• You’ll be notified of any charges due on your parcel and you’ll have 10 days to make the payment. You’ll be sent a bank transfer slip which will allow you to pay any charges due either using online banking or over the counter at your local bank.
• As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
What happens if I don’t pay the customs charges?
If payment has not been received after 10 days, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our UK warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
NEXTSHOPPER has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. NEXTSHOPPER is not able to pay these charges for you or refund any of these charges.
How much will I need to pay for customs?
• When placing an order to India, you’ll be notified of any customs charges once our carrier in the UK has received your parcel. They will notify you of the charges before they ship your parcel to your address.
• Once you’re notified of any charges due on your parcel you’ll have 10 days to make the payment. You’ll receive an email with a secure link to pay via PayPal.
• As soon as payment has been received by our delivery partner, your parcel will be released and shipped to the delivery address you selected at the checkout.
• If payment has not been received after 10 days, the carrier will automatically return the parcel to NEXTSHOPPER and we’ll issue a refund for your items once it arrives back at our UK warehouse. We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.
Someone should be home when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn’t possible as our delivery partner usually tries to deliver more than once.
Alternatively, they’ll leave a card confirming that they’ve either left it with a neighbour or left it in a safe place. Otherwise, the card will inform you when they will try redelivery or give you details about how to collect it.
• Our NEXTSHOPPER Premier service is available to the following countries*:
• Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Republic of Ireland, Italy, Netherlands, Saudi Arabia, Singapore, Spain, UAE, UK and United States.
• If your country isn’t included in the list, NEXTSHOPPER Premier isn’t currently available. Keep an eye out on the site, as we may introduce the service to more places in the future.
• *Please note: postcode exclusions apply.
To provide our customers with a wider selection of products, we have partnered with some brands directly. On the product page, you’ll see if an item is being sold by an NEXTSHOPPER Brand Partner in the following way:
• Sold by ‘Brand Name’, Shipped by NEXTSHOPPER – means an item is being sold by an NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER. All delivery services we offer for all NEXTSHOPPER items will also be available for items sold by an NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER. You’ll see the available shipping methods for your item(s) at the checkout stage.
You can only place an order for an NEXTSHOPPER Brand Partner product if you are a consumer. We are unable to sell NEXTSHOPPER Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any NEXTSHOPPER Brand Partner orders).
Item prices may differ as our Brand Partners set the price for the items they sell through the NEXTSHOPPER site. These prices may not align with the NEXTSHOPPER prices for the same item.
If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our warehouse once your order is on its way; simply follow the tracking link in this email to view the up-to-date tracking.
If the tracking doesn’t show any updates or is blank, please wait until your estimated delivery date for your order to be delivered.* Your tracking updates may be delayed, but it should update soon.
If your items are coming from multiple warehouses, they’ll all have the same order number. However, bear in mind that tracking numbers and delivery times may differ depending on where your items have been shipped from. You’ll see an individual tracking link for each parcel and can access this in ‘My Orders‘.
Find a full list of shipping information here, and select your country in the dropdown.
Just one more thing…
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
It’s not possible to give an exact time and date of when your order will be with you by. The date that you’re presented with at checkout and in your order confirmation email will be the date your order will be with you by.
If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
On our Standard Delivery service, you can take advantage of our Deliver to store option, where your order will be delivered to a New Zealand Post location of your choice. Just select click and collect and the checkout, enter your zip code, and select the location you’d like your order delivered to.
Your order will arrive within 8 working days*. The service costs NZD $25.99 or is free for orders over $110.00.
Track your order
You’ll get an email once your order leaves the warehouse so you can follow your parcel’s journey.
If you’ve placed multiple orders on the same day using the same delivery method, your orders may be shipped in one parcel.
If the tracking link in your shipping confirmation emails is the same, your orders have been sent with one of our delivery partners and will be arriving at the same time. You’ll be refunded for any additional delivery charges you’ve paid for if we have combined your orders.
Collect your order
You’ll receive an email to let you know when your order is ready for collection.
To collect your parcel, you’ll need to take photo ID, such as a passport and your collection email.
Your parcel will be held at the store for 10 days before being returned back to us.
Just one more thing….
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Nominated Day Delivery* allows you to select the date you’d like your order to be delivered to you:
You can choose a delivery day of your choice, up to 10 days in advance.
Delivery is Tuesday – Friday (excluding Public Holidays).
Find out the cost of Nominated Day Delivery here.
Delivery is fully tracked. We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
You can also track your order in ‘My Orders‘. Just click ‘Track Parcel’, and you’ll be directed to the carrier tracking page.
A signature may be required upon delivery.
If you’re not available to take delivery of your parcel, our delivery partner will leave a calling card.
Nominated Day Delivery is unavailable to a small number of postcodes. If Nominated Day Delivery isn’t available to your delivery address, you won’t be able to select it as an option at checkout.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Our Next Working Day Delivery service is available to selected areas in the Republic of Ireland!
What are the basics?
Our Next Working Day Delivery service costs €14.00*.
Delivery is Monday – Friday. The delivery date is subject to placing the order before specific cut-off times. Details are available at the checkout stage.
We don’t deliver on public holidays so your order will be delivered on the next working day.
If you’ve placed multiple orders on the same day using the same delivery method, your orders may be shipped in one parcel. If the tracking link in your shipping confirmation emails is the same, your orders have been sent with one of our delivery partners and will be arriving at the same time. You’ll be refunded for any additional delivery charges you’ve paid for if we have combined your orders.
Next Working Day Delivery may be unavailable during busy periods. When its unavailable, choose ‘Fastest Delivery’ to get your order ASAP.
What happens on the delivery day?
Once your order has been shipped from our warehouse, we’ll send you an email with your tracking link so you can follow its progress.
If you’re not in when your order arrives, you’ll be left a card telling you how to rearrange delivery or collection.
Good to know…
Next Working Day Delivery is unavailable to some rural areas in the following counties:
Cork, Donegal, Galway, Kerry, Leitrim, Mayo, Roscommon, Sligo.
Next Day Delivery is also unavailable to the following Eircode areas:
F56 / F91 / F92 / F93 / F94 / V23 / V31 / V92 / V93 / V98 / V99
If you live in one of these areas, your order may be delivered within 2 working days.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Good news – we now offer Next Day Delivery to all the countries listed below:
Monaco, Belgium, Portugal, Finland, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia and Slovenia.
What are the basics?
Delivery is available Monday – Friday on our Next Day Delivery service.
You’ll need to place your order before the cut-off time for your country to receive it the following day. Orders placed after this time will be delivered within 2 working days.
We don’t deliver at weekends, so orders placed after your local cut-off time on Friday and before your local cut-off time on Sunday, will be delivered on Monday. Orders placed after the cut-off on Sunday will be delivered on Tuesday. You can see a full list of the cut-off times for each country listed below.
We don’t deliver on public holidays, so your order will be delivered on the next working day.
If you’ve made more than one order on the same day using the same delivery method, your orders may be shipped together. If the tracking link in your shipping confirmation emails is the same, your orders will arrive at the same time. You’ll be refunded for any additional delivery charges you’ve paid for if we have combined your orders.
Next Day delivery may not always be available during busy periods. When it’s unavailable, choose ‘Fastest Delivery’ to get your order as soon as possible.
How much does it cost?
€21.50 – Portugal
€20.50 – Bulgaria, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania
€17.50 – Estonia
€16.50 – Czech Republic
€15.50 – Belgium, Cyprus, Slovakia, Slovenia, Luxembourg
€15.00 – Croatia
€10.00 – Monaco
There are some postcode exclusions – if Next Day Delivery isn’t available to your delivery address, you won’t be able to select it as an option at the checkout.
Postage options and costs can be found here.
Tracking your order
You can track your order in ‘My Orders‘.
After your order has been shipped from our warehouse, we’ll send you an email with your tracking link so you can check its progress.
What happens on the day of the delivery?
Our delivery partner may require a signature on delivery – we recommend choosing an address where someone will be available.
If you’re not at the delivery address when your order arrives, you’ll be left a card telling you how to rearrange delivery or collection.
Just one more thing…
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
We offer Express Delivery to a number of destinations, if Express Delivery is available for your country, it’ll appear as an option at checkout.
The timeframe for Express Delivery varies by country, please click here to view the timeframe for your country.
If you want your order delivered to a PO Box address, you’ll need to select our Standard Delivery option at the checkout.
Delivery options
We use a large network of delivery partners and a range of options to make sure our customers are receiving their orders when they expect them! Delivery partners are allocated based on the selected delivery method and the value of your order.
Click below to find out more about the delivery services we offer:
- Standard Delivery
- Next Day Delivery
- Nominated Day Delivery
- Evening Next Day
- Click & Collect
- NEXTSHOPPER Instant
Ordering to Channel Islands
Our Next Day Delivery service is only available to Isle of Wight postcodes.
If you place your order between 20:00 Friday and midnight Saturday it will arrive on Monday. If you place your order on Sunday it will arrive on Tuesday*.
Next Day Delivery is unavailable to all Guernsey and Jersey postcodes.
For orders to Jersey, we offer Standard Delivery and Standard Click & Collect.
NEXTSHOPPER customers can also choose to have their orders delivered to parcel lockers with Jersey Post which can be accessed any time of the day – all you need to do is register for a free parcel locker ID. Register and find out more about the parcel locker service here.
The Channel Islands are not part of the UK for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports. However, the total amount that you pay for your order will not change: we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors.
Tracking my order
All UK delivery options are fully tracked and we’ll email you a link to your tracking information once your parcel has left the warehouse. You’ll receive a confirmation message once your order has been delivered or is ready for pick-up.
Placed multiple orders within a few days of each other, all of them qualify for free delivery and are being shipped to the same delivery address? Your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.
Even if your items are coming from multiple warehouses, they’ll all have the same order number. However, bear in mind that tracking numbers and delivery times may differ depending on where your items have been shipped from. You’ll see an individual tracking link for each parcel in ‘My Orders‘.
FYI, if the status of your order is showing as ‘It’s Ordered’, it means that we’re busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than usual – don’t worry though, this shouldn’t affect your estimated delivery date.*
What happens on the day of delivery?
Please follow the tracking for your order to know exactly when to expect it. You’ll be sent email updates with all the changes. If you provide a valid mobile number on your NEXTSHOPPER account, our delivery partner will also send you SMS delivery notifications.
Someone needs to be in when your parcel is due to be delivered as we may need a signature. If our delivery partner is unable to deliver the order, they will usually try to deliver more than once or leave a calling card (or send you an email notification if your order is being delivered by EVRi) confirming whether they’ve left it with a neighbour or in a safe place. If it wasn’t delivered, the calling card will tell you how to collect the order or reschedule the delivery.
Depending on your delivery method, you may be presented with some additional in-transit delivery options. These may include delivery to a neighbour, delivery to a safe place, or a collection from a specified location – these will differ depending on who your order is sent with.
You can check and arrange for the available alternative delivery options using the link in the delivery update email you’ll receive from our delivery partner, or using the tracking number and the delivery partner’s website or app.
Things to know
- For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.
- If part of your order is shipped from NEXTSHOPPER EU or NEXTSHOPPER US, these items will be delivered by Standard Delivery only, and the arrival times for these items may vary from your NEXTSHOPPER UK items. The warehouse the item is shipped from is shown on the product and checkout pages, and you’ll see the correct estimated delivery dates at checkout. Your order number will be the same for all items regardless of where they are shipped from, meaning you’ll be able to track all your parcels as normal.
- Items that are sold by NEXTSHOPPER Brand Partners may be delivered separately. Find out more about how delivery works for items sold by NEXTSHOPPER Brand Partners here.
- During busy periods, some delivery options may not be available.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
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